Privacy Policy

Last Updated: January 17, 2026

At Staymonk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our hotel management software and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and property details when you register
• Guest Data: Guest names, contact information, booking details, payment information that you input into our system
• Payment Information: Billing address and payment method details (processed securely through our payment partners)
• Communication Data: Messages, feedback, and support requests you send to us

1.2 Information Automatically Collected

• Usage Data: How you interact with our platform, features used, time spent, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze platform usage

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our hotel management software
• Process bookings, payments, and manage your property operations
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Improve our services, develop new features, and personalize your experience
• Monitor and analyze usage trends and platform performance
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations and enforce our Terms & Conditions

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and customer support
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data by contacting us at hello@staymonk.com.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@staymonk.com.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve platform performance and user experience
• Provide targeted content and advertising

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@staymonk.com
• Phone: +91 97734 85624
• Address: Staymonk, 11th Floor, Citadel, opp. Star Bazaar, Adajan, Surat, Gujarat 395009, India